Diamond Cab vehicles are Toyota Noah Welcabs, which are specially designed for wheelchair accessibility with a mechanic ramp at the back. A maximum of two wheelchair users can be accommodated on a single trip with their two carers. The cabs are regulated by the taxi licensing authority, which stipulates that a maximum of five passengers can be transported on a single trip.
Diagram of Seating Plan & Cross Section of Diamond Cab
Drivers receive training on the proper use of the Electric Ramp
Service Hours and AreasDiamond Cab runs 24 hours a day but advance booking is preferred in order for us to best arrange our services. As a pilot operation with five cabs, all routes involving Hong Kong Island and New Territories will have Zone Surcharge because the shift change location is in Kowloon.
Booking Service Special NoticeOnce a booking has been confirmed by our call centre, any subsequent cancellation 24 hours before the boarding time would attract a $100 cancellation fee for each single trip. Passengers are responsible for the full fare or $100 each single trip (whichever is higher) if cancellation is made two hours before the boarding time. In addition, passengers may only reschedule their booking once 24 hours before the boarding time. Any further reschedulings would attract a $100 administrative fee per each single trip. Alternatively, the passenger would have to agree with any re-newed schedule quoted by our call centre, such as allocating another Diamond Cab for pick up, etc.
If you want to book more than two weeks in advance, please double check with our office at 3484-3582 in office hours or firstname.lastname@example.org to make sure your registration is successful. Thank You for your cooperation!
Booking ServiceBooking Hotline: 2760 8771 (24-hour hotline)
Point-to-Point Charge: Starting at $90 with prices depending on zones travelled in. Our booking advisors will quote the exact fare when you call in.
Hourly Rental: $300 per hour with minimum booking of one hour.
In order to improve the punctuality of passengers, drivers will have the rights to report the situation to Call Center and charge the extra fare exceeding 15 mins of the booking time. Diamond Cab Office will have the record of the case and investigate the cases if needed.
** Diamond Cab incurs a higher operational cost compared to conventional LPG-taxis as we run on gasoline and boarding time is longer for wheelchair users. We are privately-funded, not subsidied by the Government or any other public institutes, and drivers join as independent self-employed individuals. In order to continue our service, we must strive to be self-sustainable. When determining our fare , we take into account factors such as prices of similar service providers and the service quality of our fleet. We begin with five Diamond Cabs as the starting point and if the market responses positively, we would consider the possibility of expanding our fleet to benefit more wheelchair users.