Diamond Cab vehicles are Toyota Noah Welcabs, which are specially designed for wheelchair accessibility with a mechanic ramp at the back. A maximum of two wheelchair users can be accommodated on a single trip with their two carers. The cabs are regulated by the taxi licensing authority, which stipulates that a maximum of five passengers can be transported on a single trip.
Diagram of Seating Plan & Cross Section of Diamond Cab
Drivers receive training on the proper use of the Electric Ramp
Service Hours and AreasDiamond Cab runs 24 hours a day but advance booking is preferred in order for us to best arrange our services. As a pilot operation with five cabs, all routes involving Hong Kong Island and New Territories will have Zone Surcharge because the shift change location is in Kowloon.
Booking ServiceBooking Hotline: 2760 8771 (24-hour hotline)
Point-to-Point Charge: Starting from $115 Our call centre will quote an exact fare after you call in; the fare may include zone charge.
Hourly Rental: $300 per hour with minimum booking of one hour.
Airport Pick-up: Minimum HK$550 (excluding parking fee and luggage fee)
To ensure the effective operation of our fleet and to encourage passengers to board on time, drivers reserve a right to demand a minimum waiting fee of $100 if a passenger is late for more than 15 minutes.
Any cancellations or changes in bookings affect the operation of the entire fleet. Please pay attention to the following arrangements regarding advanced cancellations or changes in bookings. Thank you for your cooperation.Cancellation Policy
Once a booking has been confirmed by our call centre, any subsequent cancellation made within 24 hours before the booking time would incur a $100 cancellation fee. If cancellation is made within 2 hours prior to the booking time, passengers will be responsible for paying the full fare.
In case of emergency, passengers can call the booking hotline to change the booking time, but the re-arrangement request cannot be promised because it depends on the cabs' schedule. Call center reserves the right to refuse any resheduling or cancellation requests.
We also reserve the right to refuse any wheelchair rider to travel alone in Diamond Cab for the sake of passenger's safety.
** Diamond Cab incurs a higher operational cost compared to conventional LPG-taxis as we run on gasoline and boarding time is longer for wheelchair users. We are privately-funded, not subsidied by the Government or any other public institutes, and drivers join as independent self-employed individuals. In order to continue our service, we must strive to be self-sustainable. When determining our fare , we take into account factors such as prices of similar service providers and the service quality of our fleet. We begin with five Diamond Cabs as the starting point and if the market responses positively, we would consider the possibility of expanding our fleet to benefit more wheelchair users.